Refund Policy

Scope

This Refund Policy covers purchases of SAI Statistics AI credits offered by SAI Bilişim A.Ş. ("SAI", "we"). The SAI Statistics desktop application itself is free; the only paid product is one-time credit packs (current packs and prices: saistatistics.com/pricing) used for the in-app AI assistant. There are no subscriptions or automatically renewing charges.

Payment Processor

Orders are processed by Link, LLC f/k/a Lemon Squeezy LLC ("Lemon Squeezy"), our authorised reseller and Merchant of Record. Payments and refunds are handled through Lemon Squeezy and returned to your original payment method. Your card details never reach us.

For purchases made in Turkish lira (TRY) by buyers in Türkiye, the seller is SAI Bilişim A.Ş.: payment is collected through the licensed payment institution PayTR Ödeme ve Elektronik Para Kuruluşu A.Ş. ("PayTR"), your card details never reach us, and SAI issues your invoice. Refund requests for these purchases are assessed by SAI, and approved refunds are issued through PayTR to your original payment method. The Distance Sales Agreement (saistatistics.com/distance-sales) and the Pre-Information Form (saistatistics.com/pre-information) apply to these purchases.

14-Day Refund Window

You may request a full refund for any credit pack that has not been used within 14 days of purchase.

If you have used part of a pack, you may request a partial refund for the unused portion within 14 days. The partial refund is calculated on the price you paid, in proportion to the unused credits.

Credits are non-refundable after the 14-day window; however, credits do not expire and remain available in your account.

Non-Refundable Credits

Bonus credits included with packs (shown separately for each pack on the pricing page) and free trial credits granted to new accounts have no cash value and are non-refundable. When calculating a partial refund, bonus credits are deemed to have been used first.

Technical Issues and Billing Errors

In case of a duplicate charge, credits not being added to your account after a successful payment, or the AI service being unavailable due to an error on our side, the affected amount will be refunded in full regardless of the 14-day window, or, if you prefer, the credits will be restored to your account.

How to Request a Refund

Email [email protected] with the email address of your SAI account and your Lemon Squeezy order number (found in the purchase confirmation email sent by Lemon Squeezy).

We respond within 3 business days. Approved refunds are issued through Lemon Squeezy and typically appear on your statement within 5–10 business days, depending on your bank. Refunded credits are removed from your account.

Deleting your account forfeits any unused credits, and after deletion your purchase records no longer exist in our systems; please send any refund request before deleting your account.

Abuse

We reserve the right to decline refund requests and suspend accounts where we detect abuse of this policy (e.g. repeated purchase-and-refund cycles). This does not limit your rights under applicable consumer protection law.

Your Statutory Rights

This policy does not affect any mandatory rights you have under the consumer protection laws of your country; where the law grants broader rights, those rights prevail.

Contact

For refund and billing questions: [email protected] — SAI Bilişim A.Ş., Değirmiçem Mahallesi 16051 Nolu Sokak, Milenyum İş Merkezi No: 19/37, 27090 Şehitkamil/Gaziantep, Türkiye (MERSIS no.: 0739131314400001)